Samsung has received 733 reports of washing machines experiencing excessive vibration and/or the top
detaching exploding off from the washing machine chassis.
The 2.8 million washers affected by the recall were manufactured in South Korea, China and Thailand between March 2011 and November 2016 and sold for between $450 and $1,500.
Model numbers for 34 machines
To determine if your washer is part of this recall you will need to pull it away from the wall or use your cell phone to capture an image of your unit’s serial number as shown below.
If your washer is part of the recall, you will be offered two choices as part of the recall program.
- The first option is a free in-home repair that includes reinforcement of the washer’s top. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer’s warranty, regardless of the age of their washer. *The free in-home repair is not available for mid-control washer at this time.*
- The second choice is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand washing machine, along with free installation of the new unit and removal of the old unit. The rebate amount is based on the manufacture date and model of the recalled washer. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase.
As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. The kit will include a new control panel guide (excluding mid-control models), two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement.
Additionally, consumers who purchased a recalled washer in the last 30 days of this recall announcement are eligible for a full refund from their original place of purchase.
The popular Activewash washer with a built-in sink shown below is an example of Mid-control model.
Samsung toll-free at 866-264-5636 from 8 a.m. to 10 p.m. ET, or online more information.
Investigative news correspondent Jeff Rossen reports that consumers are saying that Samsung is botching the recall, leaving them with potentially dangerous machines and no way out.
Consumers asking for repairs seem to be having numerous problems. From reports of not getting returned phone calls to repairs being contracted out to Dish TV, reported last month by Fox 13 in Tampa.
In the Rossen Report, it is revealed that if you opt for the rebate option instead of the repair the amount you receive will be prorated according to the machine’s age. The consumer interviewed for the story was offered $22 ($122 towards a Samsung) which will not be much help in offsetting the price of a new washing machine.
See the full report here.