The extendable roller rack can unexpectedly disengage when fully extended, posing a risk of burns to consumers.
The models affected were sold from March 2012 through June 2015 and have model numbers beginning with JJW2, JMW2, JJW3 and JMW3 and a serial number beginning with a D or F.
The ovens were sold in the US and Canada at various retail locations.
Model and serial numbers for single and double ovens are located under the control panel, and for combination ovens, the model and serial number are located near the center vent of the lower oven.
Consumers with affected ovens should stop using the extendable roller rack and contact Whirlpool Corporation for a free in-home inspection and repair.
Contact Whirlpool Corporation toll-free from 8:00AM – 8:00PM ET Monday through Friday and 8:00AM – 4:30PM ET on Saturday. at 1-877-929-2029. Or click this link to determine if your model is affected.